About the Book
Health insurance plays a vital role in financial security and access to quality healthcare. With rising medical costs, individuals and families depend on insurance to ease financial burdens during emergencies. However, its effectiveness is determined not just by policies and coverage but also by service quality, which influences policyholders’ trust, satisfaction, and overall experience.
“Service Quality in Health Insurance” explores key aspects of the sector, including the role of regulatory bodies, financial performance, outreach of schemes, and policyholder challenges. It provides a comprehensive analysis of service quality and its impact on customer satisfaction.
The book is structured into seven chapters. The Introduction discusses the significance of health insurance and the importance of service quality. The Role of IRDA in Promoting and Regulating Insurance Business in India examines the Insurance Regulatory and Development Authority of India’s (IRDAI) role in ensuring transparency and policyholder protection.
The Financial Performance of Health Insurance Companies chapter assesses key indicators such as premium collections and claim settlement ratios. The Health Insurance Schemes and Their Outreach chapter evaluates government and private health schemes and their accessibility.
A major focus is on Service Quality and Policyholders’ Satisfaction, analyzing claim processing, hospital networks, customer support, and grievance redressal. The Problems Faced by Policyholders chapter highlights challenges like claim rejections, delays, and high premiums.
The book concludes with Findings and Suggestions, offering insights to enhance service quality in health insurance. It serves as a valuable resource for academicians, researchers, policymakers, insurers, and policyholders, providing practical recommendations to improve service standards and build trust in the industry.
About the Author
Prof. Anand Pawar, a distinguished academician & administrator, currently serves as the Dean of the Faculty of Commerce and Business Management and the Director, Directorate of Materials & Publications at Dr. B.R. Ambedkar Open University, Hyderabad. Recognized for his exceptional contributions to education, he was honoured with the prestigious State Meritorious (Best) Teacher Award-2022 by the Government of Telangana. He is an alumnus of Osmania University for Ph.D. in Marketing & Post Graduation in MBA, M.Com, and M.Phil. from Kakatiya University, Prof. Pawar possesses a profound foundation in Commerce and Business Management. As an accomplished scholar and mentor, he guided numerous doctoral and master’s students & is currently supervising eight research scholars, contributing significantly to the academic and professional development of future leaders. His is also member in several professional organizations and Member of the Telangana Integrated Common Entrance Test (TG ICET), since 2019. President of the Institution’s Innovation Council (IIC-AICTE) at BRAOU.
Prof. Pawar’s academic journey is adorned with over 100 scholarly articles published in Internation-al and national repute including Scopus and ABDC Indexed Journals. He has written over 25 books and edited more than 70 books, covering a diverse range of subjects such as Higher Education, Management, Leadership, Marketing, Branding, Indian Banking, Digital Banking, Management of NPAs, Institutional Agricultural Credit, Organizational Behaviour, Business Environment, Entrepreneurship Development, Big Data, Business Insights, etc. His insightful work left an indelible mark in these fields, establishing him as a thoughtful leader. Beyond his academic and administrative roles, Prof. Pawar is deeply committed in mentoring students, providing personal and professional guidance, helping them chart successful path for their growth.
Dr. Surya Prakash, a distinguished academician and a dynamic personality with expertise across multiple domains, currently is an Associate Professor at RG Kedia Institute. Renowned for his extensive contributions to academia, literature, & arts, Dr. Surya built a formidable reputation & includes significant roles at esteemed institutions like the KIMS Institute of Management & KIMS Hospitals, with substantial contributions to academic excellence & institutional development. He boasts an impressive portfolio of academic qualifications & earned MA (L), LLM, and MBA, demonstrating versatility and interdisciplinary expertise. Further, he pursued M. Com from Alagappa University, an M.Phil. & Ph.D. in Commerce from Dr. BRAOU & MA in Journalism & Mass Communication from Acharya Nagarjuna University.
In the realm of academic research, Dr. Suryaprakash made significant scholarly contributions, published 5 research articles in UGC-prescribed journals, contributing to knowledge in commerce & management His research reflects a commitment in addressing contemporary challenges and exploring innovative solutions. Recognized for his exceptional teaching abilities, Dr. Suryaprakash was honored with the prestigious State Best Commerce Faculty Award in 2013 by the IPA Educational Society. These accolades his dedication to nurture future generations and impact on teaching methodologies.
Reviews
There are no reviews yet.