About The Book

Redefining Healthcare Through Compassion, Connection, and Excellence

In today’s healthcare landscape, patient-centered care is no longer an option—it is an expectation. “”Human Experience: The Art and Science of Patient-Centered Care”” is a groundbreaking resource that explores the science, strategy, and human connection required to transform healthcare experiences for patients, families, and healthcare professionals alike.

Authored by Prof. Dr. Zuber Mujeeb Shaikh, a globally recognized expert in patient experience, quality improvement, and healthcare leadership, this book presents a comprehensive framework for integrating human experience principles into every aspect of healthcare. It delves into the fundamental dimensions of human experience, patient-centered care, workforce well-being, communication, ethical considerations, cultural competence, and the role of leadership in shaping a human-centered healthcare system.

Readers will gain practical insights into implementing patient-centered practices, addressing workforce burnout, fostering compassionate communication, and designing healthcare environments that enhance safety, accessibility, and emotional well-being. Additionally, this book explores the integration of technology, ethical decision-making frameworks, and measurement tools for continuous improvement in human experience.

Supported by real-world case studies, evidence-based strategies, and leadership-driven initiatives, this book is a must-read for healthcare professionals, executives, policymakers, and researchers striving to elevate healthcare beyond clinical outcomes to meaningful, human-centered interactions.

Transforming healthcare begins with human experience. This book provides the knowledge, tools, and strategies to make that transformation a reality.

About The Author

Prof. Dr. Zuber Mujeeb Shaikh is a globally recognized leader in healthcare quality, patient safety, risk management, and compliance, with over 24 years of expertise in the international tertiary healthcare sector. Holding a Doctor of Literature (D.Litt.), Ph.D., and FISQua (Ireland), he has played a pivotal role in shaping global healthcare standards, accreditation frameworks, and quality improvement methodologies.

As Director of Corporate Quality Improvement, Patient Safety, and Risk Management at Dr. Sulaiman Al-Habib Medical Services Group (HMG), Riyadh, Saudi Arabia, he has led over 380 healthcare accreditations and re-accreditations across Saudi Arabia, Bahrain, UAE, and India, including JCI, CBAHI, HIMSS EMRAM, NHRA, NABH, CHI, AABB, CAP, and ISO certifications. He has successfully commissioned 14 tertiary care hospitals and 9 medical centers, ensuring compliance with international healthcare standards.

Dr. Shaikh pioneered the ETQAN Software Program, an AI-driven quality analytics platform, and spearheaded the integration of electronic health records (Vida), achieving HIMSS EMRAM Stage 7 Accreditation for all HMG hospitals.

A prolific author, educator, and researcher, he has published 45 research papers, presented at 24 international conferences, and authored 14 textbooks on healthcare management. His academic influence extends to global consulting, policy formulation, and leadership in international accreditation bodies.

A recipient of prestigious awards, including the ACHS International Medal (2024) from Australia, Dr. Shaikh continues to redefine healthcare excellence through strategic quality initiatives, accreditation leadership, and innovative patient-centered healthcare solutions.